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The website states the following, "In order to streamline support requests and better serve you, we utilize a support ticket system." I analyzed that the web page also said " Every support request is assigned a unique ticket number which you can use to track the progress and responses online." They also stated " For your reference we provide complete archives and history of all your support requests. A valid email address is required. Be sure to browse our Frequently Asked Questions FAQs." The meta header had osTicket as the first search term. This keyword was followed by Customer support system and support ticket system which isn't as important as osTicket.